Shipping FAQ
PLEASE NOTE: ALL ORDERS ARE FINAL ONCE PLACED AND CANNOT BE AMENDED.
PLEASE CHECK YOUR ORDER, QUANTITIES, ADDRESS & CONTACT DETAILS THOROUGHLY BEFORE CONFIRMING YOUR ORDER
We now offer international shipping however please note the recipient is solely responsible for the payment of any European VAT, importation/customs taxes, and duties that the importing government may impose on your goods.
SERVICES
We aim to process all orders within 24 hours of receipt, once orders leave packing facility we no longer hold responsibility for the delivery duration. During sales periods, processing delays may be experienced for which we sincerely apologise.
APPROXIMATE DELIVERY TIIMES
UK Royal Mail 24: 1-2 days
UK Royal Mail 48: 2-4 days
International Standard: 5-17days (approximately)
UK Express orders will be sent via Royal Mail . Orders placed before 1pm (GMT) Monday-Friday will typically be delivered in 1-3 working day on this service. Please note this is not a guaranteed next day delivery service. During busy / sale periods, this may not always be achievable.
UK Standard orders will be sent via Royal Mail 48, D If placed before 1pm (GMT) Monday-Friday these will typically be delivered in 2-4 working days on this service. During busy / sale periods, this may not always be achievable.
Tracked: Our standard shipping option. Tracking number provided. Provide your email address and mobile number to have updates direct from Royal Mail. No proof of delivery, selected at customers risk. If selecting this option we strongly advise adding a note in the section provided for a "safe place" of your choice for your delivery man/woman. By not selecting a signed for service, Royal Mail may leave the parcel in a 'safe place' without prior agreement and by placing an order with us on this service you are agreeing to these terms.
EU UPDATE
Orders under £150GBP to EU countries will not incur additional EU VAT charges but may still be charged customs and duties.
Orders over £50GBP to EU countries will now incur import VAT (at your country's rate) and customs and duties prior to delivery / release from customs in your country.
Following the deal agreed between the UK and the EU, EU countries may now apply tariffs on goods manufactured in China.
Customs and duties are separate fees from EU VAT and may be charged on any international order (outside the UK) regardless of value.
Please note the customer is solely responsible for any and all importation/delivery taxes and/or charges due and/or requested. Failure to pay any fees due may result in the destruction of goods without refund. Any goods refused and returned will only be eligible for a refund of goods. No shipping or return shipping fees are refundable/covered.
INTERNATIONAL TAXATION
Whilst the end price displayed includes any UK sales taxes that may be applicable to your order, please note the recipient is solely responsible for the payment of any European VAT, importation/customs taxes, and duties that the importing government may impose on your goods. Please check with your national government website should you have any questions or concerns over importation taxes and duties. This will be collected in your country prior to customs release / final delivery. Should you reject the parcel for any reason, you will only be eligible for a refund of goods, less any return and original shipping fees (regardless of whether the shipment originally qualified for free shipping) plus any re-importation taxes/customs/duties. Please note this can often be as much as the original cost of shipment so is absolutely advised against.
